Capability Index
How capable is this person, really?
AI Operating System for Workforce Intelligence
Course completed.
Now what?
Kaitri doesn’t count completed courses. It measures every capability a person needs to do the job — and points straight at the gap.
Capability map — retail sales associate
Standard 85
86.4Capability Index
92
Product knowledge
10%
87
Customer engagement
12.5%
89
Needs discovery
12.5%
83
Brand storytelling
10%
91
Product presentation
10%
78
Linked selling
15%
81
Closing
15%
90
Clienteling
5%
94
Store operations
5%
96
Brand compliance
5%
The overall score clears the bar. But three capabilities sit below it — and two of them, linked selling and closing, carry 30% of the total weight. An average hides that. Kaitri doesn’t let it.
Why measure differently
Three things people mistake for one another
Completing the course isn’t doing the job
Watching the video and answering correctly are two things. Standing in front of a customer is a third.
Opening the app daily isn’t getting better
Points and streaks measure habit, not capability. Kaitri keeps them apart, and never folds one into the other.
Selling well isn’t being capable
Sales also depend on foot traffic, promotions and season. Measure capability on its own, and only then can you ask whether better people actually sell more.
The Kaitri chain
From the lesson to the receipt
Every link is measured on its own. That’s the only way to find where it breaks.
Learn
Staff learn on their phone, any time, even when the store loses signal.
Know
Assessments measure what actually stuck — by capability, not by course.
Can do
Scenarios and manager observation show whether they can do it for real.
Behave
What happens on the floor: is the customer greeted, is a companion piece offered.
Perform
Sales, conversion rate, items per transaction — pulled from the point of sale.
Seven indicators
Each indicator answers exactly one question
Available at every level: person, team, store, whole organisation. And always by role — a sales associate isn’t measured with a manager’s yardstick.
Capability Map
Where are they strong, where are they short?
Learning Momentum
Are they improving, flat, or slipping?
Confidence Index
They feel capable — and is that true?
Capability Velocity
How fast are they improving?
Team Readiness
Is this store ready to sell?
Time to Capability
How long until a new hire can do the job?
Two sides
One platform, two vantage points
Mobile app
For staff
- A path built for their role, unlocking as they go
- Download lessons, keep learning when the store loses signal
- Practice aimed at exactly what they got wrong
- Points and streaks — habit, not capability
- Reminders that arrive at the right time, and switch off when they don’t
Admin portal
For managers
- Author content and paths in-house, no agency needed
- Assign by store, by role, or to individuals
- Progress and engagement reports, exported to spreadsheet
- Role-based permissions, scoped to a store
- An audit trail of who changed what, and when
Inside the app
Company
Kaitri is a Norbreeze Group product
NORBREEZE GROUP PTE. LTD. is a Singapore-based retail group founded in 2003. The group operates and develops international jewellery and watch brands across Southeast Asian markets.
Kaitri grew out of that operation: training thousands of retail staff across many stores and markets — and needing to know whether they can actually do the job, or have only finished the course.
The Kaitri app is for employees of organisations under contract. Accounts are issued by the organisation; there is no public sign-up.
Legal entity
- Company name
- NORBREEZE GROUP PTE. LTD.
- UEN
- 200312052E
- Incorporated
- 28 November 2003
- Registered office
- 10 Anson Road, #27-08, International Plaza, Singapore 079903
- Contact
- hello@kaitri.com
Get started
See Kaitri running on your team
Thirty minutes, using your own content and store structure. Nothing to prepare.